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The Loyalty Effect:  Frederick F. Reichheld

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value


Authors: Frederick F. Reichheld, Thomas Teal
Format: Glassbook
Publication Date: December 2000
Publisher: Harvard Business School Pr
ISBN-10: 1578513170
ISBN-13: 9781578513178
List Price: $24.50

 
 
Other Formats:
Hardcover (Illustrated)   Harvard Business School Pr   Feb 1996
Paperback (Illustrated)   Harvard Business School Pr   Aug 2001

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